Processing + Turn Around Times
Thank you so much for shopping with The Cooke Co! Here is some important information regarding processing and turn around times, please be sure to read them over and let me know if you might have any questions!
We ship all orders in the order they're received, but we have a couple different processing and turn around times and they are as follows:
- Ready To Ship items on the site have a 5 business day turn around time. If the item you're purchasing does not indicate a different turn around time, you can expect these to ship in this promised time frame.
- ALL custom work has a 10 business day turn around time unless otherwise stated on the specific listing you're purchasing from.
- Custom work includes stickers, packaging inserts, shirts, vinyl, and any made to order items on the site that require custom designing.
- Custom work also includes any FOILED items.
- If by chance you are preordering for the boutique, we will list an estimated ship date on the listing. Sometimes vendors ship late or things are backordered. In this event, we will give you the option for a refund or to wait it out with us.
BUSINESS DAYS ARE DEFINED AS MONDAY THROUGH FRIDAY, NOT INCLUDING FEDERAL HOLIDAYS.
Business days do not include Saturdays or Sundays.
If your order contains a mixture of custom + RTS items, it will fall under the custom turn around time frame.
Should you need a rush on your order, please email us (firstname.lastname@example.org) prior to purchasing to see if we can accommodate your needs.
If you wish to inquire about your order, we welcome you to email us with your order number so we can look it up for you and see where we are at in the process!